Suslick Step's
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Archive for the ‘Service & Clients’ Category

Ouch! You’re Stepping on My Air Hose!

July 13, 2011

We all need encouragement, like we all need air to breathe. To paraphrase Dr. Emerson Eggerichs, in any interaction between two people, there are times when one person fails to decode the other, or perhaps somebody just says something harsh, critical, or sarcastic that angers or hurts the other person. At that kind of moment, […]

The Truth About People

July 6, 2011

In order to keep people engaged, moving forward and excited, you need to know the truth. People are on earth to annoy you. Do you agree? For most of my life, I felt that way. If you’re in any formal or informal group, organization or family, you will find that people annoy, frustrate you and […]

Retaining the People You Have Will Keep Your Life in Balance

July 5, 2011

How do you keep people engaged, moving forward and excited? Are you a formal or informal member of a group, organization or family? Multiple best-selling author Seth Godin would call any grouping of 2 or more people a ‘Tribe’. In his New York Times Bestselling book Tribes, Seth leads, teaches and mentors his readers on […]

“Won’t you be my neighbor?” …

November 9, 2010

“Won’t you be my neighbor?” … – Mr Fred Rogers, host of the PBS television show “Mr. Roger’s Neighborhood” Said … “At the center of the universe is a loving heart that continues to beat. That wants the best for every person. Anything we can do to help foster the intellect, spirit and emotional growth […]

I’m your Double-Tall, Non-Fat, No-Whip Sales Barista. How may I help you help yourself?

February 13, 2010

With Hesitation I Service Thee! Customer service isn’t that hard. Or is it? When was the last time you had crummy customer service? I’m going to go out on a limb and guess not too long ago. Guess what? Me too! I’m consistently amazed at how many people don’t understand how to be a disciple […]